Kindle might face serious competition next month – Google

It seems that the Kindle suddenly has to take on a new competitor - one that doesn’t even have an eReader to sell.

Thanks to Robert for the update -

Google Inc. is in the final stages of launching its long-awaited e-book retailing venture, Google Editions, a move that could shake up the way digital books are sold.The long-delayed venture—Google executives had said they hoped to launch this summer—recently has cleared several technical and legal hurdles, people close to the company say. It is set to debut in the U.S. by the end of the year and internationally in the first quarter of next year,

Original Article – Google Set to Launch eBook Venture.

If the article is right, and there’s no guarantee it is, Google has negotiated all the legal hurdles and is going to release Google Editions in the US in end 2010 and internationally in early 2011.

Kindle in Danger – The Huge Threat of Google Editions

Well, there are a few things about its newest competitor that should really worry Amazon -

  1. More Exposure – Every single search and video and map and email that has a reference to books will get a link to a Kindle Store competitor. More people will know about Google Editions than about Kindle Store.
  2. More Exposure Part 2 - For some strange reason all the independent bookstores think they can get into the digital book market via Editions. It’s an interesting tie-up and it’ll give Google a ton of exposure with bibliophiles.
  3. Download-free reading – It’s a competitor that will offer books in the browser. It’s not clear how this will work – There’s a chance it might have some big advantages over downloading books.
  4. Every Device Works - It’s browser-based so it’ll work from every device. Plus users don’t have to download a special app.
  5. Use What You Have – Google may very well push the ‘you don’t have to buy a Kindle, just read on whatever device you already have’ angle.
  6. Across most eReaders – Google might tie up with each and every eReader company not named Amazon or B&N. Sony seems to be the prime candidate to hand over its book store channel to Google.
  7. Free of Amazon’s controls – Since its browser-based there’s no way Amazon can stop Kindle owners from buying and reading Google’s books. It might block sites over 3G but over WiFi it can’t do anything.
  8. Wider Range of Books – All signs point to Google having more books. No idea what’s going on with the big settlement but a decision might be close. It’ll be the first time a store will have more new ebooks available than Amazon.
  9. Possibly Lower Prices – It’s quite likely that Google will be super aggressive on pricing and will try to under-cut Amazon. Perhaps it’ll be via value (sharing, resale, something else), perhaps it’ll be just cheaper prices.
  10. More Money – Google will also be the first company selling ebooks that has larger cash reserves than Amazon. Please note that we’re not considering Apple because it isn’t really selling books seriously.
  11. Possibly Orphan Works – If the big book settlement goes through Google will have access to a huge store of Orphan Works.

It’s a huge danger for Amazon. It’ll be interesting to see what Mr. Bezos and the Kindle team do to counter it.

There are three vectors of attack that Amazon will have to defend against.

Three main threats to Amazon

The first main threat to Amazon is that lots of people will hear about Google Editions and at the same time not know about Kindle or that there are Kindle reading apps. A lot more people do searches and use Google than the Amazon main site. So a huge number of people are going to think ‘eBook = Google Editions’. This threat can’t be understated – If you aren’t even on the customer’s radar you have zero chance.

The second main threat to Amazon is that a large portion of casual readers are going to prefer books in their browser over the hassle of a custom reading app or a custom device. Amazon has prepared itself for this (they have a Kindle Book Preview in HTML feature they’ll expand into reading in the browser). However, the association of Kindle with a device you buy or a reading app you download is very strong. The path of least resistance is browser reading and Google gets a big edge because it becomes the ‘read in your browser’ option.

The third main threat to Amazon is that the combination of the WebKit browser and WiFi on the latest Kindles means that new Kindle owners can access Google’s books freely. With every other ebook store the books had DRM and Amazon didn’t support the DRM or the format. What’s Amazon going to do to stop a browser-based solution? What can it do?

We’ll look at what Amazon could do to counter Google Editions in a later thread. Let’s conclude this post by taking a look at Amazon’s strengths.

Amazon’s strengths – Things Google Editions will struggle against

Amazon and Kindle do have quite a few strengths -

  1. 5 million or so Kindle owners and another few million users of Kindle Apps. These users aren’t going to leave the Kindle and the Kindle Store unless a notably better solution appears.  
  2. People who love books and read a lot or would like to read more would always want a dedicated reading device. We’re excluding the LCD-compatibles. People also wouldn’t want a device made by one company working with a store run by another company as there are always integration problems.
  3. Years and years of customer data. Amazon knows what book readers want and has a treasure trove of data. Google has a lot of information on what readers search for and Amazon has a lot of information on what readers buy and read.
  4. Customer Service. Amazon has excellent customer service – Have no idea what Google’s customer service is like.
  5. Focus on Books. Amazon is very focused on books and it’s unlikely Google will bring the same level of focus.
  6. No Fragmentation. Amazon can make sure the reading experience is very similar across all its apps and that users don’t have to keep re-learning how things work. How is any company going to be able to get IE, Safari, and Firefox to behave the same?
  7. Not having to share a cut with Device Manufacturers and Book Store Owners. It’s safe to assume that all the devices that will add support for Google Editions will get a cut - as will all the book stores that sell Google Editions.  
  8. Kindle = Reading. The common perception is that the Kindle is the best choice for reading and Kindle Store is the best choice for eBooks. Google will have to fight against this.
  9. WhisperNet. Amazon has put together a nice collection of services – sync your place in a book across devices, sync highlights and notes, check on popular highlights, and so forth. It is a pretty big advantage.
  10. International reach. You have to imagine it’ll take Google at least a year or two to get the International Publishing contracts in place. There’s a slight possibility everything is already done and there really will be a full launch in early 2011 - that would be super impressive.
  11. Potentially the Kindle App Store. If Amazon plays it right it could get enough reading related apps that the Kindle becomes even more of an advantage over the browser. 

Might have missed out a few advantages.

For any company other than Microsoft, Google, and Apple – Amazon is almost unbeatable. However, these three companies have the money, technical skills, and power to take on Amazon. Apple hasn’t really focused on books so it’s no longer a huge threat. Microsoft probably doesn’t want to enter a market that’s so competitive. That leaves Google and, unfortunately for Amazon, it has decided to jump right in.

It’s a difficult test for Amazon and there are sure to be some nasty surprises. Kindle sales to the core group of Kindle owners and regular book buyers should be mostly unaffected – On the other hand, Amazon’s Kindle sales to casual readers and the revenue stream from Kindle book sales (to casual and hardcore readers) are in massive danger.

Google has, in some ways, approached it perfectly. It’s not making the hard investment of making an eReader - it’s leaving the core eReader market alone. It’s just going for the book sales – book sales to everyone. If it manages to stay focused on books for 2 to 3 years it could easily eat up 30% of the eBook market.

We’re basically seeing the eBooks and eReader markets break up into segments – Nook Color threatens to steal casual readers and Google Editions threatens to steal book sales to casual and hardcore readers. The Kindle really needs some help and it might be time for a Kindle Tablet.

11 Responses

  1. I’ll speak to Google’s CS…

    A couple months ago, I paid for additional storage for my google account. Within hours, I was having a problem, and ended up stuck with a bunch of user-run forums as the source of “help”. Within 4 days, I had realized through my searching that the extra storage would not allow what I was trying to do unless I wanted to pay *way* more for a premium account. None of this was stated on the page to get more storage. I went about searching for ways to contact CS to see if there was any way to get a pro-rated refund. Months later, the best “solution” I’ve found is to post frustrated messages on a bug report with a bunch of equally dissatisfied customers.

    Given that, I have no interest in purchasing anything else from google, ever. Fool me once, shame on you. Fool me twice, shame on me.

  2. I tried reading ebooks online before I had a Kindle, it’s just too uncomfortable. The LCD screen glares and is hard on the eyes and you just can’t curl up with a laptop.

    Frankly, Google isn’t offering anything new, just a wider selection of books. The Kindle is so great because you have a device that reads like a book, but contains up to thousands of books.

  3. Being in the browser is not ideal for reading because of screen real state lost and interaction will lack tuning to the device buttons. It is convenient but not ideal, so Google Editions will end being apps for every existing OS (they will be easier to develop of course), which will be ok.

    Google Editions will be the first ebooks store without a device. Let’s see how it goes. But let’s not forget that ebooks have been already there (palm, ipaqs, etc.) since several years ago, but they didn´t get mainstream until we had eInk technology. So, yes, Google Editions will be a big competitor for Kindle Store, but not for the Kindle device (and eInk technology).

  4. Alluded to but not expressly:

    Kindle needs no persistent internet connection to read books, Google will. You can load up a Kindle and take it completely off-grid and have a good time, assuming you can keep the battery charged.

    Google Reader is just another cloud-computing browser app. No access, no reading…

  5. My experience with the current Google Books is that while PDF books are fine to read (if one likes to read in PDF), the epub books are full of errors. Google will need a lot of work if they pretend to offer non-PDF books.

  6. We’ve always had the opportunity to read on the PC and have done so.

    The reason I own a Kindle is that I like to ‘get away’ from the computer and read in a more comfortable setting. i.e., the couch, a comfortable chair, bed or maybe just out on the porch. I purchased the Kindle because it provides the comfort and similarities of reading from a book while providing instant gratification when wanting to purchase a new published book without having to drive into the city (live in the country).

    Happy Reading!

  7. “For any company other than Microsoft, Google, and Apple – Amazon is almost unbeatable. However, these three companies have the money, technical skills, and power to take on Amazon.”

    And it’s not just Google, it’s Google/Sony.

    “If it manages to stay focused on books for 2 to 3 years it could easily eat up 30% of the eBook market.”

    While simultaneously validating it and doubling its size (maybe). eBook validation would have indirect benefits for Amazon.

    “The Kindle really needs some help and it might be time for a Kindle Tablet.”

    And all the other features and infrastructure features that have been suggested here in the past two weeks. They don’t have to be direct responses to competitors’ moves, as long as they improve the overall Kindle experience.

    Iesi17: “the epub books are full of errors. Google will need a lot of work …”

    Yeah. They ought to add a typo-popular-highlighting feature, to enroll an army of Davids in locating these glitches. (Amazon should try to beat them to the punch. Its books aren’t perfect either.)

    John Holloway: “Let’s see how it goes.”

    Wise words. The devil is in the details.

  8. Google Editions = Google Wave?

    Is Google getting desperate? Are they feeling the pressure to start developing other forms of revenue other than the ad based ones?

    I don’t see how a browser based reader could compete against the Kindle. It is going back to square 1, read a book on your laptop. Well, that has been done already, and it was not very successful.

    • True, KL. But Google will probably integrate Editions to its search engine at some stage (if not out the gate). For non fiction, this could be extremely powerful. I think thas, as we text lovers drool over our eink screens, in B&N with Nook Color and Google with Editions, we are seeing initial outward signs of a more fundamental shift in book buying to come. This will become obvious in education and training, in children’s and business books. While I prefer my Kindle, one has to wonder what happens when most students and other readers have a reading pad, how many will also buy an eink screen for text?

      It could take a while but things will have to move beyond the K as it stands. Personally, I hope to love mine for years to come but its card may be marked for trouble. With luck we will see a branching of devices with Amazon strong in both and healthy competition lifting all boats as more and more people discover or rediscover the value of books in any form.

      • Paul, I think e-ink will get a 2-3 year boost when an e-ink color device appears on the market. Like Pixel Q’s which can do video and full color.

        But I agree with you, as with all technology, nothing is eternal. Eventually something will replace e-ink, specially as the younger generations that were born looking at an LCD grow up and start buying more books.

        However, I don’t think the future of e-readers are on laptops, or relying on always being connected to the net in order to read. That won’t work. An as long as LCD mobile devices are only capable of 8 to 12 hour battery life, e-ink devices will continue to enjoy a substantial share of the e-reader market.

        And I still believe there will be a day when Amazon will give e-readers virtually for free. The core business for Amazon is selling books, not devices. Of course this will happen as long as Amazon can position their azw format over others. Won’t be easy but having the biggest online store in the world does give them an opportunity to try.

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