The Kindle has probably been a very popular gift this year. Amazon has talked about selling ‘millions of Kindles’, and analysts are speculating that Amazon might have sold 8 million Kindles in 2010.
All of that adds up to – Perhaps a million or more people getting Kindles for Christmas.
What are all those new Kindle owners going to do?
Speculating on what new Kindle Owners will do
Here are the things they are likely to do, based on what new Kindle owners have done in the past –
- Look for Kindle books they can get without paying money i.e. public domain books, offers, and such.
- Look for Kindle versions of books they have wanted to buy.
- Download and buy way more books than they’ll be able to read in the coming weeks.
- Read a book or two.
- Go through the Kindle bestseller lists, and grab things they find interesting.
- Spend more on books than they realize.
- Get stuck and ask for help, or search the Internet for help.
- Call up customer service.
- Subscribe to a newspaper or two.
- A smaller portion will subscribe to a blog.
- Some will buy games, and will also download the free Kindle games that are available.
- Quite a few will search for forums and blogs and sites that they can join and use.
- They’ll be looking for tools – ways to add features they want (custom screensavers), and tools to convert PDF to Kindle format.
- Kindle WiFi owners will be struggling with WiFi issues.
- New Kindle owners will be looking for Kindle Tips and Tricks.
- Quite a few will be searching for PDF related tips.
That probably covers at least half of what they’ll be doing. The interesting thing is, they’ll be doing this in a very random, disjointed manner. Plus they’ll be lost quite often – Where do they go for books? Where do they go to find out Kindle tips? How do they get text to speech working?
It makes you wonder – What could be done to create a better first-use experience for Kindle owners?
What could be done to make it a smoother ride for new Kindle owners?
Well, that’s a hard question to answer.
There’s something to be said for discovering things on your own. There are also a lot of benefits to starting off with a blank slate – no books, no subscriptions, nothing except the Kindle and a link to the Kindle Store.
But is that really what most Kindle owners want?
Perhaps what we need is a Starter Button.
Kindle Owners start off with the ‘Starter’ button. And a page that says –
If you would like to figure out everything on your own – Do nothing. This button will disappear in 15 seconds.
If, on the other hand, you’d like a starter pack, and a walk-through experience, click on the big black button.
Users who pressed the Starter Button would look on as a progress bar started off, and the Kindle unpacked a whole treasure trove of goodies for them.
Kindle Starter Pack – Start new Kindle owners off on the right foot
The Starter Pack could include –
- The top 500 public domain books. Also, links to every single public domain book available in the Kindle Store – arranged by author and genre.
- 200 books from best-selling authors who want to create a fan base – For no charge.
- Links to book deals in the Kindle Store – arranged by Genre.
- A list of the best Kindle links. The sites, blogs, forums, and tools that Kindle owners could and should use
- A document on the Top 100 Kindle Tips and Tricks. Not a whole book – just short snippets.
- The 5 Apps that Amazon currently gives away for no charge.
- A default set of folders. With a nice folder structure.
- Links to all the public domain books at Gutenberg and Internet Archive – arranged by author, genre, year. It’d just be a listing of links in categories.
Call it the Kindle Starter Pack. It provides all the information a new Kindle owner needs, to confidently step into Kindle World.
All of this would be included with the Kindle. Press the Starter Button, and the Kindle Starter Pack is unwrapped and installed. Don’t press the button, and it’s deleted so you have all the Kindle’s free space for yourself.
What else could we do for new Kindle Owners?
Let’s start with Kindle Help. We need a help option that integrates with Kindle Help Pages, Kindle Forums, Help Sites, Customer Service, and Kindle owners who volunteer to help.
Provide better Kindle Help
The new Kindle Help could include –
- A full video guide, video walkthroughs, and videos with answers for the most common questions. Accessible from the PC and Mac, and from devices that can support video.
- The option to contact customer service and current Kindle owners for help – right from the Kindle itself.
- Paid Coaching/Help from companies providing help as a service. This would be in case you can’t get an answer from current owners and customer service. It would also cover special things like setting up tools and services for you.
- All the Kindle Help Pages at Amazon re-formatted to be accessible from the Kindle.
- Kindle forums reworked to be accessible from the Kindle.
You move as much of help as possible, to services that are Kindle-accessible. The browser, the phone, and the PC should be the fallback option – not the primary one.
Connect Kindle owners with other Kindle owners
There are lots of things that Kindle owners can help each other with –
- Tips and tricks.
- Offers and deals.
- Book recommendations.
- Lending when it becomes available.
- Basic Help.
Instead of ‘social’ features like tweeting what book you’re reading, it makes a lot more sense to let new Kindle owners connect with other new Kindle owners, and with current Kindle owners.
Let Kindle Owners easily find books suited to them
Create a tool for new Kindle owners that helps them find books they’d love to read.
Kindle owners click on ‘Kindle Book Recommendations Tool’ in the Kindle Menu. They get a Kindle Book Recommendation Wizard which has a few pages –
- A page where they choose whether or not to include information from their Amazon purchases.
- A page where they choose whether or not to include information from their book reviews.
- A page where they can enter favorite genres.
- A page where they can enter favorite authors.
- A page where they can, optionally, list all their favorite books.
- A page where they can, if they so choose, list books they didn’t like.
- A page where they can assign weight to each of the preceding items.
Then the Kindle Book Recommendation Wizard sends all this information to the Cloud, a server in the Cloud figures out the best 100 paid books, and the best 100 public domain books, based on the information the user has entered, and the Cloud delivers these book recommendations to the user’s Kindle.
Amazon has the opportunity to greatly improve the Kindle first-use experience
When a new Kindle owner gets a Kindle, there’s a ‘what’s next’ moment.
Currently, there’s just a Kindle Guide, and a link to the Kindle Store. It’s probably why so many new Kindle owners turn to their PCs, and to the search engines. For a device whose tagline includes ‘No Computer Required’, it’s time to add features that make it a smooth ride for new Kindle owners – Kindle Starter Pack, extensive Kindle Help through the Kindle itself, Kindle to Kindle social network (perhaps with a mentor), Kindle Book Recommendation Wizard.
The Kindle has the capacity to gently transition Kindle owners into the Kindle ownership experience. It’d be a good thing if Amazon took advantage of it.